Privacy Policy
1. Who We Are
AK Web Agency ("AK Web Agency", "we", "us" or "our") is a web design, WordPress development and search engine optimisation agency operating from Mohali, Punjab, India, and serving clients in India and the United States.
This Privacy Policy explains what personal information we collect through akwebagency.com and in the course of providing our services, why we collect it, who we share it with, how long we keep it, and what rights you have over it.
Registered address: 7th Floor, Vista Business Tower, 702-A, D270, Phase 8B, Industrial Area, Sector 74, Sahibzada Ajit Singh Nagar (Mohali), Punjab 140307, India
Email: info@akwebagency.com | Phone:+91 (869) 966-6909
2. Information We Collect
- Information you give us directly
- Contact details - name, email address, phone number, company name and country, submitted through our contact form, quote request form or newsletter signup
- Project information - details about your existing website, business requirements, budget range and timelines that you share with us during enquiry or scoping
- Client account information - billing name, billing address, GSTIN or tax identification number, and purchase order details where applicable
- Correspondence - emails, messages, call notes and any files you send us
- Credentials you choose to share - hosting, domain registrar, CMS or analytics access provided so that we can carry out work on your behalf
- Information collected automatically
- IP address and approximate location derived from it
- Browser type and version, operating system and device type
- Pages viewed, time spent on each page, referring URL and exit page
- Date and time of access, and server log data
- Information we do not collect
We do not collect or store payment card numbers. Payments are processed by third-party payment providers, and card details are handled entirely by them. We do not knowingly collect sensitive personal data such as health information, biometric data, caste, religious belief or sexual orientation, and we ask that you do not send us such information.
3. Why We Use Your Information
We use personal information for the following purposes:
Purpose |
What this covers |
Responding to enquiries |
Replying to contact form submissions, preparing quotes and scoping proposals |
Billing and accounts |
Issuing invoices, processing payments, and meeting tax and accounting obligations |
Support and maintenance |
Responding to support requests, monitoring uptime, applying updates and backups |
Service communications |
Project updates, scheduled maintenance notices and changes to our terms |
Marketing, with consent |
Newsletters and occasional updates about our services, only where you have opted in |
Improving our website |
Understanding how visitors use akwebagency.com so we can improve it |
Legal and security |
Preventing fraud and abuse, enforcing our terms, and complying with applicable law |
Legal basis
For individuals in India, we process personal data on the basis of your consent under the Digital Personal Data Protection Act, 2023, or where processing is necessary for a legitimate use recognised under that Act - including performing a contract you have entered into with us and complying with legal obligations.
For individuals in other jurisdictions, we process personal information where it is necessary to perform a contract with you, where we have a legitimate interest that is not overridden by your rights, where we have your consent, or where we are required to do so by law.
4. We Do Not Sell Your Personal Information
AK Web Agency does not sell personal information, and has not sold personal information in the preceding twelve months. We do not share personal information for cross-context behavioural advertising as that term is defined under the California Consumer Privacy Act.
5. Cookies and Similar Technologies
Our website uses cookies - small text files stored on your device - and similar technologies such as pixels and local storage.
Cookie type |
Purpose |
Can you refuse it? |
Strictly necessary |
Core site function, security, form submission and load balancing |
No - the site will not work without these |
Analytics |
Understanding page views, traffic sources and visitor behaviour in aggregate |
Yes |
Functional |
Remembering preferences such as language or a dismissed banner |
Yes |
Marketing |
Measuring ad performance and retargeting, if we run paid campaigns |
Yes |
You can control cookies through your browser settings and delete existing ones at any time. Blocking analytics or functional cookies will not stop you using the site, though some preferences may not persist between visits.
6. Third-Party Services We Use
We use third-party providers who process personal data on our behalf. Each is bound by its own privacy terms, and we share only what is necessary for them to perform their function.
Provider |
Function |
Data shared |
[Hosting provider] |
Website and email hosting |
Server logs, IP addresses, form submissions |
Google Analytics |
Website traffic analysis |
Pseudonymised usage data, IP address |
Google Workspace |
Email and document storage |
Correspondence and project files |
[Payment processor] |
Invoicing and payment collection |
Billing name, address, email, transaction amount |
[Project management tool] |
Project delivery and communication |
Name, email, project correspondence |
[Email marketing tool] |
Newsletter delivery, if applicable |
Name and email address of subscribers |
7. Sharing and Disclosure
We share personal information only in the following circumstances:
- With the service providers listed in Section 6, strictly to perform their function for us
- With our professional advisers - accountants, auditors and legal counsel - where necessary
- Where required by law, court order, or a lawful request from a government authority in India or the United States
- To establish, exercise or defend legal claims, or to enforce our Terms and Conditions
- In connection with a merger, acquisition or sale of assets, in which case we will notify you before your information becomes subject to a different privacy policy
We do not share client project data with other clients, and we do not disclose which specific clients we work with where an agreement requires confidentiality.
8. Client Data and Confidentiality
WeWhere you engage us for services, we may be given access to your website, hosting account, CMS, analytics or advertising accounts. We treat those credentials and any data we encounter through them as confidential. Specifically:
- Access credentials are stored in an encrypted password manager and are available only to the team members assigned to your project
- We do not use client data for any purpose other than delivering the agreed services
- We ask you to revoke our access when a project ends, and we will confirm when we no longer require it
- Where we act as a white-label partner for an agency, we do not contact that agency’s end client or identify ourselves to them
Where we process personal data belonging to your customers - for example, enquiry form submissions on a website we maintain for you - we act as a processor on your instructions, and you remain the controller of that data.
9. Data Retention
Data type |
Retention period |
Contact form enquiries that do not convert |
24 months from last contact, then deleted |
Client project files and correspondence |
Duration of engagement plus [7] years |
Invoices and financial records |
As required by Indian tax law - currently [8] years |
Newsletter subscriber data |
Until you unsubscribe, then removed within 30 days |
Website server logs |
[12] months |
Access credentials to client systems |
Deleted within 30 days of project completion |
10. Data Security
We apply reasonable technical and organisational measures to protect personal information, including encrypted connections (HTTPS) across our website, access controls limiting data to team members who need it, encrypted credential storage, and regular software updates on systems we control.
No method of transmission or storage is completely secure. We cannot guarantee absolute security, and you share information with us at your own risk. If we become aware of a personal data breach affecting you, we will notify you and the relevant supervisory authority as required by applicable law, including the Data Protection Board of India under the Digital Personal Data Protection Act, 2023.
11. Your Rights
- If you are in India
Under the Digital Personal Data Protection Act, 2023, you have the right to:
- Access a summary of the personal data we process about you and the processing activities involved
- Request correction, completion, updating or erasure of your personal data
- Nominate another individual to exercise your rights in the event of your death or incapacity
- Withdraw consent at any time, where processing is based on consent
- Access a grievance redressal mechanism, and escalate to the Data Protection Board of India if unsatisfied
- If you are in the United States
Depending on your state of residence, you may have the right to know what personal information we collect and how we use it, request a copy of it, request deletion, request correction, and opt out of sale or sharing. We do not sell or share personal information as those terms are defined under state privacy law. We will not discriminate against you for exercising any of these rights.
- How to exercise your rights
Email info@akwebagency.com with the subject line "Privacy Request". We will verify your identity before acting on the request and respond within 30 days. If we need more time, we will tell you why and when to expect a response.
12. Grievance Officer
In accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, the contact details of our Grievance Officer are:
Name: Amar Sahni
Designation: Grievance Officer, AK Web Agency
Email: [grievance@akwebagency.com]
Name: Address: 7th Floor, Vista Business Tower, 702-A, D270, Phase 8B, Industrial Area, Sector 74, Sahibzada Ajit Singh Nagar (Mohali), Punjab 140307, India
We will acknowledge complaints within 24 hours and resolve them within 15 days of receipt.
13. International Data Transfers
We operate from India and serve clients in the United States. If you are located outside India, your personal information will be transferred to and processed in India, and may be processed by service providers located in other countries. We take reasonable steps to ensure that any such transfer is subject to appropriate safeguards and that your information continues to be protected in line with this policy.
14. Children’s Privacy
Our services are directed at businesses, not individuals under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, contact us at info@akwebagency.com and we will delete it.
15. Links to Other Websites
Our website and our portfolio may link to third-party websites, including sites we have built for clients. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies before providing any information.
16. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. If the changes are significant, we will notify clients by email. We encourage you to review this page periodically.
17. Contact Us
Questions about this policy, or about how we handle your information:
AK Web Agency